Terms of Purchase
Effective from 5 August 2026
LaborFlow Consulting AB
Company registration number: 559577-4794
Lillgårdens Gränd 3/1001
436 57 Hovås, Sweden
Email: office@laborflow.se
Website: www.laborflow.se
1. Scope
These Terms of Purchase apply when a consumer orders a CV, cover letter, LinkedIn optimisation, employer branding services or other job application documents from LaborFlow Consulting AB, hereinafter referred to as "LaborFlow".
By placing an order, the customer confirms that they have read and accepted these terms. Mandatory consumer protection legislation always takes precedence over the provisions of these terms.
2. Scope of the Service
LaborFlow provides professional preparation, review, and customisation of CVs, cover letters, LinkedIn profiles, employer branding services and other job application documents.
The documents are prepared based on the information, experience, skills, and preferences provided by the customer. The exact scope of the service is specified in the description and order summary displayed at the time of ordering.
3. Orders and Agreements
An order becomes binding when the customer has provided the information required for the service, accepted these Terms of Purchase, confirmed that the Privacy Policy has been read, accepted the total price, and completed payment or otherwise confirmed the order.
After the order has been placed, the customer receives an order confirmation in a durable medium, for example by email.
4. Prices
The price applicable to the order is displayed before the customer completes the purchase. All prices are stated in Swedish kronor (SEK) and include value-added tax (VAT), unless clearly stated otherwise.
LaborFlow may change its prices. A price change does not affect an order that has already been confirmed.
5. Payment
Payment is made using the payment methods displayed during the ordering process. The customer is responsible for ensuring that the payment information provided is correct and that they are authorised to use the selected payment method.
The order is normally processed only after payment has been approved, unless otherwise agreed in writing.
6. Customer Responsibilities
The customer is responsible for ensuring that all information provided is accurate, complete, and up to date, and that the customer has the right to use and provide the information, text, images, documents, and other materials submitted to LaborFlow.
LaborFlow is not responsible for errors, misunderstandings, or deficiencies resulting from inaccurate, incomplete, or misleading information provided by the customer. The customer must review the completed document before use and inform LaborFlow of any factual errors.
7. Use of AI
When preparing written content, LaborFlow may use AI-based tools as an aid. AI-generated content is reviewed and may be edited based on the customer's information and order.
The customer is responsible for checking that the completed document contains accurate personal data, dates, employment history, education, skills, and other factual information. LaborFlow does not guarantee that automatically generated wording is suitable for every individual employer or recruitment process.
8. Delivery
The standard delivery time is stated at the time of ordering. Unless otherwise specified, the standard delivery time is 2-5 business days from the date on which LaborFlow has received complete information and approved payment.
If the customer needs to provide additional information, the delivery period is calculated from the date on which the additional information is received. Completed documents are normally delivered digitally in PDF format. An editable format, such as Word, is provided only if included in the service or agreed separately.
9. Delay
If delivery is delayed, LaborFlow will inform the customer as soon as possible and, where possible, provide a new estimated delivery time. The customer's rights in the event of a material delay are governed by applicable mandatory consumer protection legislation.
10. Revision
One free revision is included if requested by the customer within 14 days of delivery. The revision covers reasonable changes to the delivered material based on the original order and the information provided by the customer before the work commenced.
A free revision does not include an entirely new version for a different purpose, an application for a different profession or industry, substantial new information that was not previously provided, a change to another language or template, or multiple separate rounds of revisions. Such additional work may be offered for a separate fee after the customer has been informed of the price.
11. No Guarantee of Employment
LaborFlow does not guarantee that the customer will be invited to an interview, receive feedback from an employer, or be offered employment. The outcome of a recruitment process depends on circumstances beyond LaborFlow's control, such as the employer's requirements, competition between applicants, and the customer's experience.
LaborFlow's role is to prepare professional job application documents based on the customer's information and preferences.
12. Subjective Assessments
The assessment of a CV or cover letter may be subjective. The fact that the customer, an employer, or another person prefers a different style, wording, colour, or design does not automatically mean that the service is defective.
This does not limit the customer's right to make a complaint regarding an actual defect or a deviation from the confirmed order.
13. Right of Withdrawal
For distance contracts, a consumer generally has a 14-day right of withdrawal under the Swedish Distance and Off-Premises Contracts Act (2005:59). For a service, the withdrawal period normally begins on the day after the contract was concluded.
The customer may exercise the right of withdrawal through the withdrawal function available on the website where such a function is required by law, by using the Swedish Consumer Agency's standard withdrawal form, or by submitting another clear statement to office@laborflow.se. The statement should include the customer's name, contact details, and information sufficient to identify the order.
If LaborFlow does not provide the information about the right of withdrawal required by law, the withdrawal period may be extended in accordance with applicable legislation.
14. Commencement During the Withdrawal Period
If the customer expressly requests that the service begin before the withdrawal period has expired, LaborFlow may commence work during the withdrawal period.
If the customer subsequently exercises the right of withdrawal, LaborFlow may, where the legal requirements are met, be entitled to proportionate payment for the part of the service already performed.
Once the service has been fully performed, the right of withdrawal may cease to apply if the customer has expressly consented to the service commencing during the withdrawal period and acknowledged that the right of withdrawal will be lost once the service has been fully performed, to the extent provided by law.
15. Cancellation
The customer may notify LaborFlow that they wish to cancel the service before it has been completed. The financial consequences of a cancellation depend on how far the work has progressed and on applicable mandatory consumer protection legislation.
If work has not commenced, the payment will be refunded subject only to deductions for amounts that LaborFlow is legally entitled to retain. If work has commenced, LaborFlow may be entitled to compensation for work already performed and documented costs to the extent permitted by law.
16. Complaints
If the customer believes that the service is defective or does not correspond to the order, the customer should contact LaborFlow as soon as possible after discovering the issue.
Complaints should be sent to office@laborflow.se and should include the customer's name, order details, a clear description of the issue, and the remedy requested by the customer.
LaborFlow must be given an opportunity to investigate the complaint and, where possible and reasonable, remedy any confirmed defect. These terms do not limit the customer's rights under mandatory consumer protection legislation.
17. Technical Issues
LaborFlow is not responsible for temporary interruptions caused by necessary maintenance or circumstances beyond the company's reasonable control, such as service disruptions affecting internet service providers, web hosting providers, payment service providers, or other external services.
If a technical issue attributable to LaborFlow prevents the customer from using a paid service, LaborFlow will, where possible, attempt to restore the service or provide another reasonable solution.
18. Intellectual Property Rights
The customer may use the final CV, cover letter, and other specifically prepared documents for their personal job search.
LaborFlow's templates, working methods, systems, software code, instructions, graphic elements, and other materials may not be copied, sold, distributed, or used commercially without LaborFlow's written permission. The customer may not sell or distribute the document templates as their own products.
19. Personal Data
LaborFlow processes personal data in accordance with the company's Privacy Policy. For the processing of personal data in connection with recruitment and the candidate pool, the Privacy Policy for Candidates applies where relevant.
The customer should read the relevant Privacy Policy before placing an order. It contains information including which personal data is processed, the purposes and legal basis of the processing, retention periods, recipients, and the rights of data subjects.
20. Limitation of Liability
LaborFlow is responsible for providing the ordered service professionally and with reasonable care based on the information provided by the customer.
LaborFlow is not responsible for decisions made by employers, recruiters, or other third parties. LaborFlow is also not liable for indirect losses, failure to obtain employment, or loss of income to the extent that such a limitation is permitted by law.
Nothing in these terms limits liability or consumer rights that cannot be limited or excluded under mandatory law.
21. Governing Law, Disputes, and Contact Details
These terms are governed by Swedish law, without restricting any protection afforded to the consumer by mandatory law that would otherwise apply.
Any dispute should first be resolved through dialogue between the customer and LaborFlow. If the parties are unable to reach a resolution, the consumer may, where the applicable conditions are met, refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, www.arn.se. ARN's decisions are recommendations. A dispute may also be brought before a competent court.
Contact details:
LaborFlow Consulting AB
Company registration number: 559577-4794
Lillgårdens Gränd 3/1001
436 57 Hovås, Sweden
Email: office@laborflow.se
Website: www.laborflow.se
